Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Orders placed after 2:00 PM (CST) may be processed the following business day.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping (United States):

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days (where available)

International Shipping (if applicable):

  • Delivery times vary by destination and carrier (typically 7–14 business days).

Delivery estimates begin after order processing is complete.

Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and FedEx. Carrier selection may vary based on destination and package size.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Wig Hygiene & Handling Disclaimer

For health, safety, and hygiene reasons, all wigs and hair products are handled under strict quality control standards.

Please note:

  • All wigs are new, unworn, and hygienically packaged prior to shipping.

  • Once a wig has been opened, tried on, worn, altered, cut, styled, colored, or otherwise handled, it can no longer be resold.

  • To maintain hygiene standards, wigs must remain unused and in original packaging to be eligible for any return or exchange (see our Returns Policy for details).

  • We strongly recommend not removing the hair net, lace protection, or tags until you are certain you are keeping the wig.

By placing an order, you acknowledge and agree to these hygiene requirements.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Carrier disruptions

  • Weather conditions

  • Holidays or high-volume sales periods

Incorrect Address / Undeliverable Packages

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses.

Returned packages due to address errors may be subject to reshipping fees.

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer. For lost or stolen packages, please contact the carrier directly using your tracking number.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the item and packaging

We will review and assist you promptly.

Questions

If you have any questions regarding shipping or wig care, contact us at:
📧 mpoweredsucceed35@gmail.com